Support that makes you smile
"Leave every situation better than we find it" is the no-excuses, can-do way of thinking that our Customer Service Team brings to work every day. Your complete satisfaction is our sole ambition. Anything less is unacceptable.
We know our stuff and we're here to stay
Working hard to support you is more than our job. It's who we are. Our driving purpose is to take care of your needs, and to make sure things go as smoothly as possible. And if for some reason they don't, you'll be surprised at the lengths we go to make things right. Any issue you have is quickly taken care of by your own expert myCM Support Team, so you don't need to worry about it.
95% Client Retention since 2004
Since 2004, we’ve been listening to our customers as they explore how technology can better serve their compliance needs. We’ve also been attracting the best talent in the industry to make it happen. Our employees will help you implement the best-fit solution, and then they will stay with you every step of the way to ensure that you get the most out of your myCM solution.
Friendly experts in your corner year after year
Support staff longevity is an important part of what we do because it means our clients can rely on the same great customer service team year-after-year. Our customer service experience and longevity means that we can bring your company's organizational knowledge to bear on every project, with experts who know what you need today, and what worked or didn't work in the past. As one Fortune 500 CFO put it, "I love your customer service because it's like having an embedded expert that knows what we need and starts working the issue, often before we even think of it."
We put it in writing and we do it
99.99% Up-time since 2007
We guarantee our service levels in writing, and then we strive to exceed them. We're always working to expand and improve our service levels, even as we continue to provide acclaimed customer support. Our service level agreements all have one thing in common: they are powered by expertise and passionate customer service. Our experts are only a phone call, chat or email away. They can help you streamline your GRC+ projects, whether you’re just starting out or already working on a global scale.
We can't promise that hardware won't break, that software won't have bugs, or that we will always be perfect. What we can promise is that we will always have your back, and if something goes wrong we will promptly take action, do our best to resolve the issue, keep you fully informed, and make every effort to earn your satisfaction and respect.